2710 West Bell Road, Phoenix, Arizona 85053, United States
How do you pronounce your name?
Eludesions is a play on the words: "Elude" and "Illusions" (E-lood-shuns)
What is an “Escape Room” or “Escape Game”?
An escape room is a game in which players solve a series of puzzles and riddles using clues, hints and strategy to complete the objectives at hand. Players are given a set time limit to unveil the secret plot which is hidden within the rooms.
What should I expect to do in an Escape Room?
It is critical to understand that as soon as the clock begins you must be diligent in your efforts to find clues and solve those puzzles. Anything that is nailed down is not meant to be picked up or moved. If it is locked, you must find a key, word, or clue to unlock it. There is no climbing or searching above ceiling tiles. Everything you need is provided in an easy to access location, or you already have within your mind.
Do I need any special knowledge or skills?
Not at all! For each experience, Eludesions offers a dedicated game master to help guide our guests towards success. While there are no physical requirements - reasoning skills and imagination are a must in order to traverse our rooms.
Does Eludesions offer any discounted rates?
Eludesions is honored to provide a discount off of our normal ticket price of $29.95 to our men and women in uniform. This offer applies to all personnel - both active and retired. To take advantage of this discount, all tickets must be purchased at the ITT (Information Tickets and Travel) office located on Luke AFB. The address for the ITT office is 7383 N. Litchfield Road, Room 1038, Luke AFB, AZ 85309. To reach them by phone please call 623-856-6000.
Additionally, Eludesions offers discounts to all first responders, including fire, police and EMT. To take advantage of this offer, please contact Eludesions Escape Rooms directly to reserve your booking. Eludesions wishes to thank you all for your services to our community and our country.
Can you accommodate a corporate/team-building event?
Absolutely! We can customize any corporate events of 40+ people to meet your team-building needs. Private and Corporate sessions are not available to purchase via the website. To reserve a private event, please contact us with preferred date and time. We respond to all inquiries same day, so please be sure to include a phone number and point of contact. Availability changes daily so we encourage groups to reserve well in advance.
What time do I need to arrive and how long should I plan to stay at Eludesions?
Please arrive at least 15 minutes prior to your start time to check in with our receptionist and fill out any paperwork that may be required. This will ensure that you are ready to be received by the game master on time. Each game clock lasts 60 minutes from start to finish, and the clock starts with or without you.
What if I am running late?
Eludesions' policy for late arrivals is designed to be firm but fair. The game clock starts as scheduled. Late arrivals compromise the experience of those who planned accordingly and have arrived on time. Therefore, if you are late we will do our best to accommodate your situation. Just please understand that since this is a live event, we are required to enforce a firm schedule.If you have reserved the entire room - we must start the game clock at the scheduled time and you will be allowed to attempt to complete the room within the time remaining.
What if I need to cancel or reschedule?
All sales are final. With plenty of advance notice, Eludesions may authorize to reschedule your experience on a case by case basis only, and only during normal business hours when there is no conflict with other bookings.
Can children participate?
While some of our escape rooms may appeal to the child at heart, our custom designs are tailored to challenge those aged 14 and up.If your group has children under the age of 10, you are required to click the "Make Private" option on the top left of the booking screen. Unfortunately, due to insurance restrictions, we cannot allow children under the age of 5 into our escape rooms, regardless of supervision.
Is Eludesions wheelchair accessible?
Yes, our entire facility is fully ADA compliant.
Are escape rooms safe?
Safety is our number one priority. Here at Eludesions, we have taken the next step to ensure all our exits are easily accessible and clearly marked. In the event of an emergency, all magnetic locks will disengage, emergency lighting will brighten, and sprinklers span the entire facility.
Will I actually be locked in a room?
You will never be locked by key or combination in any of Eludesions' Escape Rooms. Locked doors are fitted with magnetic locks and the entry door remains unlocked at all times.
Do I have to sign a waiver before entering a room?
Yes. The Terms & Conditions are posted on our website as a subsection to the FAQ tab. These are the same Terms & Conditions you and your group will sign and agree to before experiencing any of our Escape Rooms. They are also posted on a plaque at the reception desk, and paper copies are available upon request.
Can I book an experience as a gift?
Of course!! An escape room makes a wonderful gift for that person who is difficult to buy for. See the "Gift Card" section of our Book Now page.
Will I need to utilize my phone for any reason?
No, you will not! Cell phones are not necessary in any of our experiences. In fact, the Eludesions team highly discourages cell phone use within our rooms as pictures are not allowed. We ask you please refrain from bringing your phone into the rooms altogether, but if you must, keep it stowed away and turned off. Just like going to the movies, phones can and will compromise the immersion of the other guests. Taking pictures or video within our rooms is strictly prohibited. Refunds will not be given for anyone removed from a game.
Do you accept walk-ins?
Experiences should be booked online through Eludesions website. IF we have availability, we will do our best to accommodate walk-ins. Rooms tend to be booked well-in-advance. We cannot guarantee that a spot will be available should you decide to walk in.